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179 total results found

How to Create a Full Backup from cPanel

Backup and Restoration guide

Step 1: Log in to cPanelOpen your web browser and go to your cPanel login URL (e.g., https://yourdomain.com:2083).Enter your username and password to log in.Step 2: Find the Backup OptionOnce logged in, search for “Backup” in the search bar at the top.Click o...

Which directories should be added to antivirus exclusion on a Plesk for Windows server?

Plesk Security Essentials

Antivirus software can slow down Plesk or flag critical files as threats, causing false positives or server issues. Adding exclusions for key Plesk directories ensures smooth performance and reliable operation on Windows servers.Identify Key Plesk DirectoriesN...

How we can Manage Processes and Malware in Plesk on Windows

Plesk Security Essentials

Malware and excessive processes can disrupt your Plesk website. This guide helps you tackle malware on your website. A website process run by a user like Testuser can slow your Plesk server if it uses too much CPU or memory. Stopping it with taskkill fixes per...

Resolving "Unable to Lookup SID for Name" Errors in Plesk for Windows

Plesk Security Essentials

Plesk operations on Windows can fail with "Unable to lookup SID for name" errors, affecting backups, migrations, and file management. This guide offers simple steps to fix these issues and keep your site running smoothly.SymptomsYou might see:"Unable to lookup...

How to Delete an Email Account from cPanel

cPanel & WHM Email Setup and Troublesho...

If you no longer need a specific email account, cPanel makes it easy to remove it in just a few steps. Follow this simple guide to delete an email account from your cPanel dashboard.Step-by-Step Guide:Log in to cPanelStart by logging in to your cPanel account....

How to enable Two-Factor Authentication (2FA) for Client area?

Client Area Tutorials

Two-factor authentication (2FA), also known as two-step verification or dual-factor authentication, is a robust security measure that strengthens the authentication process by requiring users to provide two distinct authentication factors to verify their ident...

How To Initiate a Live Chat from The Navicosoft Website?

Client Area Tutorials

Live chat support is a critical communication channel that enables users to engage with service representatives in real time, ensuring prompt resolution of inquiries.Navicosoft offers robust live chat support to address both technical and sales-related questio...

How to reset the password of your client area if you have forgotten?

Client Area Tutorials

If you have forgotten the password for your Navicosoft account, this guide provides a step-by-step process to reset it securely.Resetting Your Navicosoft Account PasswordStep 1: Initiate Password RecoveryNavigate to the Navicosoft login page and click the "For...

How to create and manage support tickets from client area?

Client Area Tutorials

To create and manage support tickets, log in to your client area. If you are doing this for the first time, you can follow these instructions. Once you are logged in, follow these steps:To create a Support TicketClick on Open Ticket menuNow, select the appropr...

How do I login to client area?

Client Area Tutorials

Client area is useful for viewing your invoices, making payments, viewing your hosting account information, and supporting tickets. To login into your client area, you need the following two details:Registered email addressPasswordPlease note that your control...

How do I add client area sub contact?

Client Area Tutorials

You can add multiple administrative email accounts in the client area to manage your hosting account with Navicosoft. The secondary admin account is more helpful when you want to set up different email addresses for your employees or departments using the same...

How do I check my services and hosting packages from client area?

Client Area Tutorials

To check the services and hosting package details, you will need to log in to your client area. If you do not know how to log in then follow these instructions.Click on the Services menu and choose the My Services optionYou will be redirected to the My Product...

Why my order is showing as a fraud?

Client Area Tutorials

Navicosoft employs an advanced automated order verification system to safeguard our customers and maintain the integrity of our services. This system meticulously reviews each order to detect and prevent fraudulent activities.Reasons for Order FlaggingAn order...

How do I change my client area password?

Client Area Tutorials

In order to change clientarea password, first you will need to login to clientarea. If you do not know how to log in then refer to these instructions. Once you are logged in perform the following steps:Locate your username on the right-hand side and click on i...

How to Change Client Area Language?

Client Area Tutorials

This article will assist you in changing client area language.Browse a Navicosoft Client Area.At the top right corner, you will see the Choose Language drop-down menu.Click on the drop down and select your choice of language. You would see your client's area l...

How to pay unpaid invoices from client area?

Client Area Tutorials

Do you have the Credit balance in your Navicosoft account? Please refer to pay via credit balance for more details. Please refer to the Acceptable Credit/Debit Card to get the details of the acceptable Credit/Debit card.From the client area, you can pay for ho...

Do you accept payment via PayPal?

Billing & Accounts

Yes, we do accept payment via PayPal. But we only accept payment from Verified PayPal accounts only. We do not accept payment from Unverified PayPal accounts.Moreover, if you have placed your order using an email address other than the one registered with PayP...

Verify Your PayPal Ownership

Billing & Accounts

It is possible that you receive an email from us asking to verify your PayPal email account. This is due to security reasons. The required details of your order will be sent to your PayPal registered email ID. So, it is important that you verify your PayPal ac...

How to avail automated billing through PayPal?

Billing & Accounts

We frequently receive requests from many clients regarding recurring payments. We do accept payment via PayPal or Credit Card.This article briefly explains the steps to avail yourself of the PayPal Subscription. In order to avail of automated billing through P...

Is it possible to restore a Dedicated server once it gets cancelled? Is it chargeable?

Billing & Accounts

A dedicated server cannot be restored once it is cancelled.